Privacy Policy

Account and Service Information

No email address is required; an account can be created with a username and password. An email address is not required to open an account. If a user voluntarily provides an email address or other contact information in a support request, it will be used only to handle that request and will not become an additional account requirement.

To identify accounts and deliver subscriptions, GHZVPN processes usernames, authentication credentials, plan status, data usage, and information associated with orders. Order records are used to confirm payments, verify entitlements, and handle refunds. Data usage supports plan billing and quota management; it does not include specific websites visited or the contents of communications. When submitting a support ticket, do not include passwords, complete subscription links, or sensitive payment credentials.

Scope of the No-Logs Policy

GHZVPN does not record which websites users visit or retain browsing histories, destination URLs, DNS query histories, or communication contents. We do not create connection logs that can be traced back to individual browsing activity, nor do we persist detailed records linking source IP addresses, destination addresses, and connection times.

While a connection is active, the system temporarily processes the connection state needed to maintain communication; this operational state is not stored as connection history. Cumulative account data usage, subscription status, and payment results are service administration records and are not used to reconstruct browsing activity. The no-logs policy does not mean that account records, order records, or support tickets submitted by users do not exist.

Website Analytics and Local Storage

Website analytics help us understand page visits, referral sources, and common device environments so we can improve content and troubleshoot page issues. Analytics cover use of the official website, not other websites users access through the subscription service, and are not used to build cross-site advertising profiles.

Cookies and browser local storage support essential session identification, login status, and language preferences. Login credentials may be stored in the current browser, so manage shared devices carefully and log out after use. You can restrict cookies or clear local storage in your browser settings; this may log you out, reset preferences, or make some features unavailable. Clearing browser data does not also delete account and order records stored on our servers.

Payments and Third-Party Processing

Supported payment methods include Alipay / WeChat Pay / USDT. Payments are processed by the relevant third-party payment service or transaction network, and its own policy governs its data processing. GHZVPN uses the order amount, payment status, and transaction verification details to confirm receipt of payment; users are not asked to provide their payment account login passwords.

Digital asset transactions may be publicly viewable on the relevant network; GHZVPN does not control those public records. We may need to verify transaction evidence when handling payment disputes or refunds. Please submit only information related to the order in question. Account information is not shared with unrelated third parties except when necessary to provide the service, handle disputes, or comply with applicable law.

Retention Periods and Deletion Requests

Data is retained according to its purpose; no single retention period applies to every category. Account and entitlement information is kept for as long as needed to provide the service. Order, refund, and dispute records are retained as needed for reconciliation, dispute handling, and applicable legal requirements. Support records are kept until the request and any necessary review are complete. When the purpose has ended and continued retention is unnecessary, the relevant information is deleted or de-identified.

To access, correct, or delete account information, log in and submit a request through the support ticket portal, specifying the categories of information involved. We first need to verify account ownership to prevent accidental deletion. Deleting an account may make subscriptions and historical orders unavailable. Transaction records that must be retained by law cannot be deleted immediately with the account; our response will explain the reason and scope of retention.

Policy Updates and Questions

GHZVPN will update this page and the last-updated month at the top if service features, data handling practices, or applicable requirements change. Material changes to processing purposes, data categories, or user rights will be announced on the website or in the user panel. Where separate consent is required, updating this page does not replace that consent.

If you have questions about how data is used, the basis for retention, or the outcome of a deletion request, you can follow up through a user panel support ticket. Please describe the specific situation and avoid submitting personal information unrelated to your question.