Terms of Service

Service Scope

GHZVPN provides network acceleration for cross-border access and international route subscriptions, with support for Windows / macOS / iOS / Android / Linux. The service includes subscription details and connection configurations available in your account. Get the client and subscription details through the user panel.

A network connection does not grant access rights to third-party websites. Accounts, content licenses, and regional policies for destination websites are determined by their operators. Users must comply with those rules separately. Available routes are listed in the user panel.

Accounts and Subscriptions

No email address is required; create an account with a username and password. Keep your password, subscription details, and login session secure. Do not publish subscription links or resell, rent out, or share your account, data allowance, or route access with others.

There is no limit on the number of devices connected at the same time. This applies to devices managed by the account holder and does not permit distributing the service to others. Unlimited devices do not mean unlimited data; the available data allowance depends on the selected plan. If you notice unusual account activity, change your password and submit a support ticket.

Monthly subscription data resets each month on the activation date. If you upgrade mid-cycle, the price difference is converted into the remaining days. Data packages remain available until used and never expire. See the pricing page for prices and allowances, and check your order details before payment. Alipay / WeChat Pay / USDT are supported.

Acceptable Use

Users must comply with the laws and regulations that apply where they are located. Do not use the service for unlawful purposes, including fraud, intellectual property infringement, distributing illegal content, accessing another person’s systems without authorization, or stealing information.

Do not launch network attacks, send spam, disrupt other users’ connections, or damage the service through automated abuse or other means. Network acceleration does not relieve users of responsibility for the content they access, the messages they send, or their own actions. GHZVPN does not keep logs. See the Privacy Policy for details about data processing.

Service Availability and Liability

Connection quality depends on your local network, carrier routing, the destination website, and device configuration. Maintenance, network failures, or changes to third-party policies may cause interruptions or route changes. GHZVPN does not guarantee uninterrupted access to every website or a fixed speed or availability of third-party features.

If you encounter a problem, first check your local connection, then submit a support ticket with your platform, selected route, and a description of the issue. Do not include your password or complete subscription details. GHZVPN will address service issues within its control, but is not responsible for third-party website content, transactions, or independent services. Nothing in these terms excludes or limits liability where the law does not permit it.

Refund Requests and Processing

You may request a full refund for any reason within 7 days of your first payment. You do not need to troubleshoot first, explain why you are dissatisfied, or retain unused data to qualify.

To request a refund, sign in to the user panel and submit a request through the support ticket section, including the relevant order details so we can verify the payment. Do not share payment receipts or account details in public channels.

Refund progress is communicated through the support ticket. The time it takes for funds to arrive depends on the payment provider; these terms do not promise a fixed processing time. Once a refund is completed, the related paid benefits end. For disputes raised after the period above, submit a support ticket for review. Applicable laws take precedence where they provide otherwise.

Account Termination and Changes to These Terms

If there is unlawful use, resale or sharing, a network attack, or another serious breach of these terms, GHZVPN may restrict features, suspend connections, or terminate an account. We may take protective measures first where there is a security risk. Users may explain the situation and request a review through a support ticket. Account action does not affect the refund commitment on this page or any statutory rights.

When service rules change, revised terms and the updated date will be published on this page. Changes to billing, refunds, or important service rights will be explained through an on-site announcement or a notice in the user panel. Changes will not retroactively reduce refund rights that have already accrued. If you do not accept a change, you may stop using the service and contact support about your existing subscription.